Established in 1987, Itheon, now part of Blue Chip Customer Engineering Ltd has grown to become one of the world's most respected providers of IT Service Management Solutions. In 2008 Itheon was acquired by Blue Chip Customer Engineering Ltd and became a wholly owned subsidiary.

What we do
The primary purposes of our solutions are to ensure high availability of your business services by monitoring and managing the key components of your IT infrastructure. By ensuring a robust environment for mission-critical applications, we help to minimise IT downtime helping to maintain high end-user productivity. By spotting application or server problems and automatically fixing them or notifying you in real time, our products will greatly benefit your business. Your users depend on IT to run the business services and so problems need to be solved with the minimum of downtime.

Our solutions allow you to monitor and manage your systems as well as keeping your applications under control by the early identification and automatic fixing of potential problems. Your end-users will experience good service performance and minimal downtime so that they can work more productively. An added benefit is that you will be able to manage your IT infrastructures with the minimum number of staff, helping to maintain the cost-efficiency of your operation.

Partnerships
Itheon has an obsessive focus on its customers, providing services and solutions of the highest quality that earns their loyalty and respect. We focus on building true business partnerships that are mutually beneficial and based on trust.

Our People
To deliver the most comprehensive IT solutions we employ talented, qualified and experienced staff who exhibit professionalism, consistency and integrity in all their actions. Leaders and employees are empowered to take ownership and deliver on commitments.

Value
Itheon delivers solutions that result in demonstrable value to customers by increasing competitive advantage and improving efficiency and effectiveness.

Innovation
Itheon harnesses innovation in both its methodology and technology to create tangible business benefits. We have a proven track record of delivering beneficial solutions to some of the UK's largest organizations.