All our support services are delivered through a single-point-of-contact utilising the comprehensive range of skills and resources within a dedicated 24/7 technical assistance centre.

Services include:

• UK, Ireland and mainland Europe coverage
• A single point of contact for all related incidents
• Guaranteed responses and fixes within defined service level agreement
• Access to 48 spares locations
• A vast network of skilled and accredited field based engineers backed up by specialist consultants
• 24/7 Service Desk and call logging facility
• Service delivery management
• Remote and onsite trouble shooting

10 Good reasons why to choose us;

• Multi-vendor, Multi-technology
• Over 17 years of experience
• Competitive pricing
• Cisco Gold & Microsoft Gold Partner status
• Tailored SLA’s - Fix, Response & Advanced Replacement
• UK, Ireland & mainland Europe coverage
• 24/7 Service Desk
•  Rapid Response Service
• Comprehensive spares infrastructure 
•  Reliable, trustworthy and efficient

All of our support services are designed with the Customer in mind. These services have evolved over a period of time to continuously meet and exceed the needs of the Customer. We like to think that the flexible, can do attitude we provide is one of the main reasons our Customers keep chosing us as their preferred support partner.

MSS CUSTOMER RELATIONSHIP MODEL 

If you would like a quotation or require further information regarding our maintenance services please Call us today: 01454 275 040

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