Desktop Services provides full incident lifecycle around hardware break / fix. 

Typical Product sets include HP, IBM (Lenovo), Fujitsu, DELL, Gateway including laptops and printers

98% of calls are resolved on the first visit. Escalation of the incident will take place after

 If a call cannot be resolved during the first visit, the call will be escalated via our Escalation Process.

• Correct skills matched to request
• Parts and loan / Hot Swap equipment included with the exception of consumables
• Site Based spares (optional)
• Fully managed service including device and application monitoring (optional)
  • Provide support for all of the Customers supported hardware and software where appropriate and agreed
  • Management of incidents from initial contact and scheduling from Service Desk to resolution
• Will escalate issues to Service Desk within agreed time frames
• Software updates under clients Release Management Process
• CMDB updates provided
• Any 3rd party management or co-ordination subject to SLA suspension.
• Access to the Rapid Response Team

 For a quotation please call 01454 275040 or Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it